Last updated – 01/01/2022
ARC FITNESS offers an easy 7-day return policy to our customers.
Please Note – We have a Coupon Refund / Exchange / Monetary Refund available. Please ensure you take an unboxing video of the package before opening it.
If a customer is dissatisfied with the purchased Product received from ARC FITNESS, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by ARC FITNESS after due verification), he/she/they may initiate a request for returning the Product by sending us an email to email@example.com. The customer shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product.
Our team will get back to you within 24-48 hours of receiving your email.
MANDATORY CRITERIA FOR RETURN
All returns need to fulfil the criteria mentioned below –
- Return Request has to be raised within 7 days from the delivery date.
- The items should be unused with all MRP and product detail tags intact.
- The packaging should have the original invoice, packaging and tags in place.
- Items without tags will not be accepted and refund will not be initiated.
- There should not be any scratches or deformities on the product.
- Ensure that the seal on the product is not damaged.
- Any gifts accompanying the purchased product have to be returned along with the product.
- If a User has purchased Products which form a part of a package of multiple Products (Such as Whey Protein, Pre-post workouts, Shakers, Gallons, etc), or if the Product forms a part of a promotional package, the User shall be required to return all the Products that form a part of the Bundled Package for us to process refunds.
- If ARC FITNESS is convinced that the Product does not meet any one of the above criteria, we shall reserve the right to reject the return of the Product.
RETURN PROCESS OVERVIEW
STEP 1: Once you are sure you want to return the product, immediately send an email at firstname.lastname@example.org with your Order No. and Product details/SKU code with your reason for returning the product(s). Please note all return requests need to be raised within 7 days of product delivery and all the above mandatory return criteria have to be met. Please ensure you take an unboxing video of the package before opening it and send it to us when requested.
STEP 2: Our Customer Care team will revert on your Return request email within 24- 48 working hours. We will arrange a reverse pick up for the delivered product and logistics charges shall be deducted in case the customer applies for monetary refund.
STEP 3: Please make sure that you have packed the return product very safely (use ARC FITNESS Original packaging box, or some strong packaging box with sealed tapes) to prevent any loss or damage to the product during transit. Any product received damaged in transit will not be qualified for refund. No Refund Coupon will be issued in such cases.
STEP 4: Hand over the parcel to our pick up agent.
The returned parcel will take 7 to 10 days to reach our warehouse. Your patience is highly appreciated.
Once we receive the returned product(s), a quality check will be performed on the items by our quality team. This is subject to the return having met all the above mentioned criteria of Return.
If the returned product(s) meets all the criterion for return, then we will initiate your refund within 24-48 working hours of receiving the parcel. You will receive an email with the Coupon Refund / Exchange / Monetary Refund as per your request.
In Case your pin code is not serviceable by our courier partner for a reverse pick up. We will request you to send the products via any courier service or India Post so that the product reaches us safe. We will not be responsible for any damage to the parcel during transit, and will not be accepting any damaged products. Revert to the email & share the tracking details of the courier with us.
Note: In the case of Monetary Refund, we will be deducting a small amount depending on your order value, against the logistics and other charges & will refund you the balance amount.
Please note that the entire process of return, from the day of us receiving your email to you receiving the coupon code may take roughly between 10-15 days.
In the event where the customer claims to have self-shipped the Product to us and ARC FITNESS does not receive the returned Product or the package containing such Product is empty, the customer shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to ARC FITNESS to prove his/her claim of return of Products through self-shipment. It is specifically clarified that any refunds or exchange shall be processed by ARC FITNESS only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.
QUALITY CHECK & RETURN APPROVAL
In case the returned products do not meet all our return criteria or we receive used/defective or empty boxes, we will not be able to issue any refund. We will send the products back to the User.
All return refunds will be initiated only in the form of Credit Note / Exchange / Monetary Refund which will be sent out to you via email within 24- 48 hours of us receiving the returned product. All return Credit Note / Exchange / Monetary Refund will be issued only after our Quality team approves receipt of the product as per the criteria given below. All Coupon codes are valid for a period of 1 year from the date of issue and can be redeemed only on www.thearcfitness.com.
REDEEMING YOUR COUPON
- A Refund Coupon is valid only for 1 year from the date of issue.
- A Coupon can be used for a Cart value equivalent to or more than the value of the coupon.
- A Coupon cannot be used if the Cart Value is lesser than the value of the Coupon.
- A Coupon cannot be split into different amounts.
- Two or more coupons cannot be combined. Hence Coupons cannot be used along with any other Offer coupon that you have.
- Coupons are non- transferable.
ARC FITNESS reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to the User