FAQs
Once the order is dispatched from ARC Fitness warehouse, you will be notified on your registered email address (Check Spam in case it is marked as Spam) and an SMS on your registered number. Email and SMS contain the link where you can track your order. Alternatively, you can also go to ‘My Account‘ section -> ‘My Order‘ and track the shipment.
We have 7 Days return policy. You can order at ease on ARC Fitness, and we ensure you the cool and calm mental state. You can return all the purchased products/items within 7 days of delivery of goods.
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, then please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with Invoice copy to our customer care at support@thearcfitness.com or reach us on fresh chat (10 am to 6 pm business days).
After your claim, we will investigate and we will revert you in 24-48 hrs. In this case, we might raise the concern to brand or importer and wait for their revert. once your claim is successful, we will arrange a reverse pickup then below will be the process.
The product should be sealed pack and there will be an importer sticker with MRP and should display the import date & FSSAI of the importer. The batch number can be confirmed with the Brand and from the importers also.
ARC Points
On every purchase, you will get ARC points.
Example : If you shop for Rs.1000/- you will get 100 ARC points directly credited to your registered ARC account.
ARC Points value :
100 points – Rs. 20
500 points – Rs. 100
No, ARC points are non-transferable and yes , the ARC points will be expired in 3 months from the date received, if not used.
On signing up with us, you get an ARC referral code. The code can be shared with your friends. Once a friend sign up using ARC referral code, you get 250 ARC referral points which can be used immediately after credited to your account.
ARC referral points can be viewed in your registered ARC account, named ‘My Account’.
Yes, the ARC referral points will be expired in 90 days from the date received, if not used.
ARC Cash
On every pre-paid order of Rs. 3000 and above, get ARC cashback in your ARC wallet.
No, ARC cashback cannot be withdrawn. It can only be used against the item purchased from ARC Fitness.
No, ARC cashback does not expire.