FAQ

FAQs

How to register on ARC Fitness for a better experience?

It’s easy to update your ARC fitness account and view orders anytime through ‘My Account’. My account allows you to take full control of your transactions at ARC Fitness. Manage / edit your data such as address, phone numbers and email ids, change your password, track order status, re-order and find details about your ARC points and wish list.

How to know is your order conform or not on ARC Fitness?

Once your order is logged in and payment accepted, the seller will verify the order receipt and begin processing. You will receive an email with your order details when the seller gets and verifies it. This mail will give you a unique order id, a list of the item (inventory) you ordered and the shipping or delivery time.

You will be notified when the item (s) are sent to you. Shipping details are provided along with the relevant tracking number (s).

How to apply coupon codes for better offers?

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you to apply on your cart. Also, you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

How to track your orders?

Once the order is dispatched from ARC Fitness warehouse, you will be notified on your registered email address (Check Spam in case it is marked as Spam) and an SMS on your registered number. Email and SMS contain the link where you can track your order. Alternatively, you can also go to ‘My Account‘ section -> ‘My Order‘ and track the shipment.

How to cancel an order an get refund?

We have 7 Days return policy. You can order at ease on ARC Fitness, and we ensure you the cool and calm mental state. You can return all the purchased products/items within 7 days of delivery of goods.

Please Note: The product should be unused with all the tags on, seal intact, boxes and other packaging.

Cash on delivery availability?

For certain remote locations, our logistics partner does not offer the Cash on Delivery option (COD). Also, some products do not come under the COD payment format. Based on your location and product selection, you might not be eligible for the Cash on Delivery method option, but you can always use a payment method like Credit/Debit Card, Net Banking, Wallet payment etc. to purchase with us. No constraint on these methods.

What happens when a product gets damaged during transportation?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, then please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with Invoice copy to our customer care at support@thearcfitness.com or reach us on fresh chat (10 am to 6 pm business days).

After your claim, we will investigate and we will revert you in 24-48 hrs. In this case, we might raise the concern to brand or importer and wait for their revert. once your claim is successful, we will arrange a reverse pickup then below will be the process:

Product Authenticity

The product should be sealed pack and there will be an importer sticker with MRP and should display the import date & FSSAI of the importer. The batch number can be confirmed with the Brand and from the importers also. For more information click here.

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